Refund Policy
1. Overview
At Jamalify, we want you to be completely satisfied with your purchase. This Returns & Refund Policy explains your rights and the process for returning items purchased from www.jamalify.co.uk.
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2. Returns Eligibility
You may return eligible items within 14 days of receiving your order.
To qualify for a return, items must be:
* Unused
* In their original condition
* In the original packaging
* With all tags attached
* Complete with all accessories and manuals (where applicable)
* In resellable condition
Please keep your proof of purchase or order number, as it will be required to process your return.
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3. Non-Returnable Items
The following items cannot be returned or refunded unless they are faulty, damaged, or not as described:
* Personal care or hygiene products that have been opened or used
* Customised or personalised products
* Gift cards
* Items marked as non-returnable
* Sale or clearance items
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4. How to Return an Item
To request a return, please contact us before sending your item back.
WhatsApp: +44 7561 670060
Email: support@jamalify.co.uk
Please include:
* Your order number
* The reason for the return
* Clear photos if the item is faulty, damaged, or incorrect
Our customer support team will provide you with the return instructions and return address.
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5. Return Shipping Costs
If you are returning an item because you changed your mind, you are responsible for the return shipping costs.
If your item is faulty, damaged, or incorrect, Jamalify will cover the return shipping costs.
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6. Refunds
Once we receive and inspect your returned item, we will notify you of the outcome via WhatsApp or email.
If your refund is approved:
* Your refund will be issued to your original payment method.
* Refunds are typically processed within 5–10 business days, depending on your bank or payment provider.
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7. Faulty, Damaged or Incorrect Items
If you receive a faulty, damaged, or incorrect item, please contact us within 48 hours of delivery.
WhatsApp: +44 7561 670060
Email: support@jamalify.co.uk
Please provide:
* Your order number
* A description of the issue
* Clear photographs of the item and packaging (where applicable)
Where appropriate, we will:
* Arrange a replacement
* Issue a full refund
* Cover the return shipping costs
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8. Late or Missing Refunds
If you have not received your refund after 10 business days:
* Check your bank account.
* Contact your card issuer or payment provider.
* Contact your bank, as processing times may vary.
If you still have not received your refund, please contact us.
WhatsApp: +44 7561 670060
Email: support@jamalify.co.uk
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9. Exchanges
We only replace items if they are faulty, damaged, or if you have received the wrong product. If you require an exchange, please contact us via WhatsApp or email before returning your item.
WhatsApp: +44 7561 670060
Email: support@jamalify.co.uk
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10. Contact Us
If you have any questions about this Returns & Refund Policy, please contact our customer support team.
WhatsApp: +44 7561 670060
Email: support@jamalify.co.uk
We aim to respond to all enquiries as quickly as possible during our business hours.